Selling Basics
Selling on PC Swaps is meant to be an easy and as simple as possible. Once you have created an account with PC Swaps you
July 6, 2019
Buying Basics
Process Buying on PC Swaps is an easy and painless process. Once you create an account all you need to do is enter a payment
Who pays for shipping?
The buyer always pays for shipping. PC swaps provides the seller with a shipping label which they use to package and ship. PC swaps will
My item hasn’t shipped. What happens next?
PC swaps gives the seller 7 days to get the item shipped. During that time period PC swaps will notify the seller and remind
I shipped the item but it isn’t in transit, what now?
Shipping carriers and our system updates can take up to 24 hours (sometimes longer) to mark the package as received and in transit. Most often
How to pack your item?
PC Swaps recommends shipping your item in the original box and packaging you purchased it in. If you do not have that available you should
Do I have to use the shipping label PC Swaps provides?
PC Swaps always recommends using the shipping labels we provide; however, if you find a better deal on shipping or decide to pay for the
What should I ship my item in?
PC Swaps recommends shipping the item in the original packaging if possible. If you do not have original packaging available, we suggest packing the
What are the fees?
PC Swaps charges a total of 8% of the sale price as our fee. Three percent goes to Stripe for payment processing and 5% goes to
How do I sell on PC Swaps?
Selling on PC Swaps is meant to be an easy and simple process. Once you have created an account with PC swaps, you are able
How I am protected as a seller?
In exchange for keeping all communication on PC swaps, we also offer seller protection. Once the item is delivered, we allow up to 3 days
What should I do if I want 2 separate items from the same seller?
If a seller has more than one item that you would like to purchase, PC swaps highly recommends bundling the items to save on shipping.
What is Buyer Protection?
When you purchase an item on PC Swaps, it comes with buyer protection. This means that once you receive the item you have 3 days
What happens if my item is not shipped?
PC Swaps allows the seller 7 days to ship the item you purchased. If the item is not shipped within 3 days, PC Swaps notifies
What do I do if my item is damaged or not as described?
If your item is not as described in the listing or is damaged upon delivery, you should first mark that you received the item in
My item just got delivered, now what?
PC Swaps strongly recommends buyers test the product thoroughly before they accept the item. You have 3 days to test the product once delivered before
I suspect I am trying to be scammed, what should I do?
If you think you are being scammed, please email support@pcswaps.com and explain your situation. We take scams very seriously and thoroughly investigate each case
I purchased an item, when will it ship?
Sellers on PC swaps usually ship items within 3 days of purchase. We allow up to 7 days for an item to be shipped
I received the item as advertised, what do I do now?
If your item is received as advertised you should mark the item as delivered and accept the item through the buyer/seller chat. Once you have accepted the
How will I know the status of my pending offer?
When an offer is made on a product, PC Swaps notifies the seller that an offer has been submitted and that they have 24