What is Buyer Protection?

When you purchase an item on PC Swaps, it comes with buyer protection. This means that once you receive the item you have 3 days to accept the item as advertised, or dispute the item because it is not as advertised. When you dispute an item, you will be asked to explain your dispute. If it is legitimate you have a few options:

  1. Negotiate a partial refund with the seller and we will apply that amount back to your payment method.
  2. Receive a full refund and ship the item back. When you ship the item back use the return address provided on the original shipping label and save the receipt. PC Swaps requires a return tracking number for you to receive a refund. We can also cover the shipping label in the form of site credit to use on your next purchase.

We allow 7 days for the seller to ship the item before we refund a purchase. After the 7th day, it may take a few more days for the refund to show up on your statement.

Customer service is our first priority here at PC Swaps, so reach out to us at anytime with questions at support@pcswaps.com.

If you need any other help regarding the protection please refer to the rest of our blog, where we have answers to a lot of frequently asked questions as well as guides for getting your account set up. Do not hesitate to email us at support@pcswaps.com with any other issues. You can also message us on socials, and we will get back to you as soon as possible. If you have any other issues there are multiple platforms you can reach out to us on!

Do you have any comments or concerns about the platform? Please reach out to us, we would love to hear your thoughts and feedback and a buyer or seller on our platform. Also be sure to check out our Discord where we have a strong community. We talk about current tech news as well as take part in Among Us and other game nights! We are always looking for more people to join the platform as well, so please tell your friends! As always thank you for being a part of this community.